Shipping policy
Shipping Policy
Thank you for supporting our small soap business! Below you’ll find details about how we handle shipping and delivery.
Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays). Because our soaps are handmade in small batches, processing times may vary slightly during busy periods.
Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and selected shipping method. Estimated delivery times:
- Local/Regional: 2–5 business days
- National: 5–10 business days
Please note that these are estimates and may be affected by carrier delays.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package’s journey.
Local Pickup and Delivery (Optional)
If you are located nearby, we may offer a local pickup or delivery option. Details and instructions will be provided at checkout if available.
International Shipping
We unfortunately do not ship internationally at this time.
Shipping Delays
While we do our best to ensure timely delivery, we are not responsible for delays caused by shipping carriers, weather conditions, or unforeseen circumstances.
Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date). We’ll work with you to resolve the issue as quickly as possible.
Contact Us
For any questions about your order or shipping, please reach out to us at:
kim.a.barbour@gmail.com
Thank you for choosing our handmade soaps—we appreciate your support!